Refund Policy

Overview

As a cash-on-pickup service, AMEN's refund policy is designed to be fair to both customers and our business. This policy applies to all orders placed through our platform in Tunisia.

Order Cancellation

You may cancel your order under the following conditions:

• Before Validation: Orders can be cancelled free of charge before they are validated by our team
• After Validation: Contact us immediately. Cancellation may be possible depending on order preparation status

Cancellation Process

1. Contact us via [CONTACT_METHOD] with your order ID
2. We will review your request and order status
3. You will receive confirmation of cancellation

Non-Refundable Situations

• Orders that have already been picked up and paid for
• No-show for pickup without prior cancellation notice
• Custom or specially prepared items (if applicable)

Questions

For any questions about our refund policy, please contact us at [YOUR_EMAIL] or [YOUR_PHONE].